:root{--ink:#0f172a;--muted:#64748b;--line:#e2e8f0;--green:#f97316;--green-dark:#c2410c;--mint:#fff7ed;--paper:#fff;--bg:#f8fafc;--brand-red:#f90000;--brand-blue:#0832f4;--shadow:0 22px 55px rgba(15,23,42,.12)}
*{box-sizing:border-box}html{scroll-behavior:smooth}body{margin:0;font-family:"Plus Jakarta Sans",system-ui,sans-serif;color:var(--ink);background:var(--bg)}button,input,textarea,select{font:inherit}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.public-page{min-height:100vh;background:radial-gradient(circle at 75% 12%,#ffedd5 0,transparent 28%),radial-gradient(circle at 8% 86%,#eff6ff 0,transparent 24%),linear-gradient(145deg,#fff,#f8fafc 60%,#fff7ed)}
.public-shell,.public-footer{width:min(1120px,calc(100% - 36px));margin:auto;display:flex;align-items:center;justify-content:space-between}.public-shell{height:82px}.sarana-brand{display:flex;gap:11px;align-items:center;color:inherit;text-decoration:none}.sarana-brand strong,.sarana-brand small{display:block}.sarana-brand strong{font-size:16px;letter-spacing:.08em}.sarana-brand small{font-size:10px;color:var(--muted);margin-top:2px}.sarana-mark,.bot-avatar{display:grid;place-items:center;color:white;background:linear-gradient(145deg,#fb923c,#f97316);font-weight:800;box-shadow:0 8px 18px rgba(249,115,22,.22)}.sarana-mark{width:39px;height:39px;border-radius:12px}.quiet-link{color:var(--green-dark);font-size:13px;font-weight:700;text-decoration:none;padding:9px 13px;border-radius:10px}.quiet-link:hover{background:#fff7ed}
.sarana-wordmark{display:block;width:auto;height:58px;max-width:min(440px,62vw);object-fit:contain;object-position:left center}
.chat-wrap{width:min(1120px,calc(100% - 36px));margin:36px auto 70px;display:grid;grid-template-columns:.9fr 1.1fr;gap:70px;align-items:center}.eyebrow{display:block;color:var(--green);font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.13em;margin-bottom:18px}.chat-intro h1,.status-search h1{font-size:clamp(40px,5.3vw,70px);line-height:1.03;letter-spacing:-.055em;margin:0}.chat-intro h1 em,.status-search h1 em{font-style:normal;color:var(--green)}.chat-intro p,.status-search p{max-width:520px;color:var(--muted);font-size:15px;line-height:1.8;margin:22px 0 0}
.landing-choice{width:min(940px,calc(100% - 36px));margin:54px auto 92px;text-align:center}.landing-choice h1{margin:0;color:var(--ink);font-size:clamp(38px,5.4vw,64px);line-height:1.05;letter-spacing:-.055em}.landing-choice h1 em{color:var(--green);font-style:normal}.landing-choice>p{margin:16px 0 30px;color:var(--muted);font-size:15px}.choice-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;text-align:left}.choice-card{display:grid;grid-template-columns:52px minmax(0,1fr) auto;align-items:center;gap:16px;min-height:132px;padding:22px;border:1px solid #e2e8f0;border-radius:22px;background:#fff;color:var(--ink);text-decoration:none;box-shadow:0 18px 40px -34px rgba(15,23,42,.55);transition:.2s ease}.choice-card:hover{border-color:#fdba74;transform:translateY(-3px);box-shadow:0 22px 42px -30px rgba(154,52,18,.35)}.choice-card.choice-primary{border-color:#fed7aa;background:linear-gradient(145deg,#fff,#fff7ed)}.choice-icon{display:grid;width:52px;height:52px;place-items:center;border-radius:16px;background:linear-gradient(135deg,#f97316,#ea580c);color:#fff;font-size:28px;font-weight:500}.choice-search{background:#eff6ff;color:#0832f4;font-size:30px}.choice-card strong,.choice-card small{display:block}.choice-card strong{font-size:16px;font-weight:800}.choice-card small{margin-top:7px;color:var(--muted);font-size:10px;font-weight:600;line-height:1.55}.choice-arrow{color:#94a3b8;font-size:22px}.choice-card:hover .choice-arrow{color:#f97316}.chat-wrap{scroll-margin-top:28px}
.chat-card{background:var(--paper);border:1px solid rgba(15,118,110,.14);border-radius:25px;box-shadow:var(--shadow);overflow:hidden}.chat-head{height:72px;padding:0 20px;display:flex;align-items:center;gap:11px;border-bottom:1px solid #edf3f2}.bot-avatar{width:38px;height:38px;border-radius:50%;font-size:14px}.chat-head strong,.chat-head small{display:block}.chat-head strong{font-size:13px}.chat-head small{color:var(--muted);font-size:9px;margin-top:3px}.online-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#22c55e;margin-right:3px}.icon-btn{margin-left:auto;border:0;background:#f1f5f4;color:#53706d;width:34px;height:34px;border-radius:10px;cursor:pointer}.messages{height:390px;overflow:auto;padding:22px 20px;display:flex;flex-direction:column;gap:13px;scrollbar-width:thin}.message{max-width:86%;padding:12px 14px;border-radius:16px;font-size:13px;line-height:1.55;white-space:pre-wrap}.message.bot{align-self:flex-start;background:#f1f7f6;border-bottom-left-radius:5px}.message.user{align-self:flex-end;background:var(--green);color:white;border-bottom-right-radius:5px}.message.meta{align-self:center;background:transparent;color:#94a3b8;font-size:10px;padding:0}.suggestions{display:flex;gap:7px;overflow-x:auto;padding:0 20px 12px}.suggestions:empty{display:none}.suggestions button{white-space:nowrap;border:1px solid #bfe4de;background:#f0fdfa;color:var(--green-dark);border-radius:999px;padding:8px 11px;font-size:11px;font-weight:700;cursor:pointer}.composer{margin:0 14px 10px;padding:7px 7px 7px 14px;border:1px solid var(--line);border-radius:16px;display:flex;align-items:flex-end;gap:8px}.composer:focus-within{border-color:#5eead4;box-shadow:0 0 0 3px #ccfbf1}.composer textarea{border:0;outline:0;resize:none;max-height:110px;flex:1;padding:8px 0;font-size:13px;background:transparent}.composer button{border:0;width:39px;height:39px;border-radius:12px;background:var(--green);color:#fff;font-size:19px;cursor:pointer}.privacy-note{font-size:8px;line-height:1.5;color:#94a3b8;text-align:center;margin:0 22px 14px}.public-footer{border-top:1px solid var(--line);padding:22px 0 32px;color:#78908d;font-size:10px}.public-footer a{color:var(--green);text-decoration:none;font-weight:700}
.status-wrap{width:min(900px,calc(100% - 36px));margin:55px auto 90px}.status-search{max-width:750px}.status-search h1{font-size:clamp(38px,6vw,64px)}.status-search form{display:flex;gap:10px;margin-top:30px}.status-search input{flex:1;max-width:430px;border:1px solid var(--line);border-radius:14px;padding:14px 16px;outline:none;text-transform:uppercase}.status-search input:focus{border-color:#2dd4bf;box-shadow:0 0 0 4px #ccfbf1}.status-search button,.primary-btn{border:0;border-radius:14px;padding:13px 19px;background:var(--green);color:white;font-weight:750;cursor:pointer}.status-result{margin-top:40px;background:white;border:1px solid var(--line);border-radius:22px;padding:26px;box-shadow:var(--shadow)}.status-result-head{display:flex;justify-content:space-between;gap:20px;padding-bottom:20px;border-bottom:1px solid var(--line)}.status-result h2{font-size:21px;margin:4px 0}.reference{color:var(--green);font-size:11px;font-weight:800;letter-spacing:.08em}.status-pill{align-self:flex-start;border-radius:999px;padding:7px 10px;background:#ecfdf5;color:#047857;font-size:10px;font-weight:800}.timeline{padding:22px 0 2px}.timeline-item{position:relative;padding:0 0 25px 35px}.timeline-item:before{content:"";position:absolute;left:8px;top:15px;bottom:-2px;width:1px;background:#cce2df}.timeline-item:last-child:before{display:none}.timeline-dot{position:absolute;left:2px;top:3px;width:13px;height:13px;border-radius:50%;background:#14b8a6;border:3px solid #ccfbf1}.timeline-item strong{font-size:13px}.timeline-item p{font-size:12px;color:var(--muted);line-height:1.6;margin:5px 0}.timeline-item time{font-size:9px;color:#94a3b8}.error-box{color:#b42318;background:#fff1f0;border:1px solid #fecaca;border-radius:14px;padding:15px;font-size:12px}
.staff-page{background:#f5f7f8}.inbox-page{width:min(1500px,calc(100% - 32px));margin:20px auto 60px}.inbox-toolbar{display:flex;justify-content:space-between;align-items:center;gap:18px;background:white;border:1px solid #e2e8f0;border-radius:16px;padding:11px;margin-bottom:12px}.unit-tabs{display:flex;gap:5px;overflow:auto}.unit-tabs button{border:0;background:transparent;border-radius:10px;padding:9px 12px;font-size:11px;font-weight:750;color:#64748b;white-space:nowrap;cursor:pointer}.unit-tabs button.active{background:#ccfbf1;color:#0f766e}.unit-tabs .count{display:inline-grid;place-items:center;min-width:18px;height:18px;padding:0 5px;margin-left:5px;border-radius:9px;background:#ef4444;color:white;font-size:9px}.filter-group{display:flex;gap:7px}.filter-group input,.filter-group select{border:1px solid #e2e8f0;border-radius:10px;padding:9px 11px;font-size:11px;outline:none}.inbox-layout{display:grid;grid-template-columns:380px 1fr;min-height:650px;border:1px solid #e2e8f0;border-radius:18px;overflow:hidden;background:white}.ticket-list{border-right:1px solid #e2e8f0;background:#fbfdfd;overflow:auto}.ticket-card{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid #edf2f2;background:transparent;padding:17px 18px;cursor:pointer}.ticket-card:hover,.ticket-card.active{background:#effcf9}.ticket-card.unread{border-left:3px solid #14b8a6}.ticket-top,.detail-head{display:flex;justify-content:space-between;gap:12px}.ticket-ref{font-size:10px;font-weight:800;color:var(--green)}.ticket-time{font-size:9px;color:#94a3b8}.ticket-card h3{font-size:13px;margin:8px 0 6px}.ticket-card p{font-size:10px;color:var(--muted);margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-tags{display:flex;gap:5px;margin-top:10px}.ticket-tags span{font-size:8px;font-weight:750;padding:4px 6px;border-radius:6px;background:#e8f4f2;color:#436d68}.ticket-detail{padding:25px;min-width:0}.empty-detail{text-align:center;color:#94a3b8;padding:150px 20px}.empty-detail span{font-size:40px}.empty-detail h2{color:#475569;font-size:17px;margin:15px 0 5px}.empty-detail p{font-size:11px}.detail-head h2{font-size:21px;margin:7px 0}.detail-head p{font-size:11px;color:var(--muted);margin:0}.detail-actions{display:flex;gap:7px;align-items:flex-start}.detail-actions select,.detail-actions button,.update-form textarea,.update-form select{border:1px solid #d9e5e3;border-radius:10px;padding:9px 11px;background:white;font-size:10px}.detail-actions button{background:var(--green);color:white;border-color:var(--green);font-weight:750;cursor:pointer}.detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin:24px 0}.info-card{border:1px solid #e5edec;border-radius:13px;padding:14px}.info-card label{display:block;color:#94a3b8;font-size:8px;text-transform:uppercase;letter-spacing:.08em;font-weight:800;margin-bottom:6px}.info-card p{font-size:12px;line-height:1.55;margin:0;white-space:pre-wrap}.detail-section{border-top:1px solid #edf2f2;padding-top:20px;margin-top:20px}.detail-section h3{font-size:13px}.update-form{display:grid;grid-template-columns:1fr 150px auto;gap:8px}.update-form textarea{resize:vertical;min-height:68px}.update-form button{border:0;border-radius:10px;background:var(--green);color:white;font-weight:750;padding:0 15px;cursor:pointer}.staff-timeline .timeline-item{padding-bottom:18px}.loading-card{padding:30px;text-align:center;color:#94a3b8;font-size:11px}
@media(max-width:800px){.chat-wrap{grid-template-columns:1fr;gap:30px;margin-top:20px}.chat-intro{text-align:center}.chat-intro p{margin-left:auto;margin-right:auto}.chat-card{border-radius:20px}.messages{height:360px}.inbox-layout{grid-template-columns:1fr}.ticket-list{border-right:0;max-height:390px}.inbox-toolbar{align-items:stretch;flex-direction:column}.filter-group input{min-width:0;flex:1}.ticket-detail{padding:18px}.detail-head,.detail-actions{flex-direction:column}.detail-grid{grid-template-columns:1fr}.update-form{grid-template-columns:1fr}.update-form button{padding:12px}.status-search form{flex-direction:column}.status-search input{max-width:none}.public-shell{height:68px}}

/* LIMAUDIGITAL brand treatment */
.landing-only .chat-wrap{display:none}.landing-only.chat-open .chat-wrap{display:grid;animation:saranaReveal .32s ease both}@keyframes saranaReveal{from{opacity:0;transform:translateY(18px)}to{opacity:1;transform:none}}
.landing-choice .eyebrow{margin-bottom:16px}
.chat-card{border-color:rgba(249,115,22,.18)}
.message.bot,.icon-btn{background:#f8fafc;color:#64748b}
.message.user,.composer button,.status-search button,.primary-btn,.detail-actions button,.update-form button{background:linear-gradient(135deg,#f97316,#ea580c)}
.suggestions button{border-color:#fed7aa;background:#fff7ed;color:#c2410c}
.composer:focus-within,.status-search input:focus{border-color:#fb923c;box-shadow:0 0 0 4px #ffedd5}
.public-footer{color:#64748b}.public-footer a{color:#0832f4}
.timeline-dot{background:#f97316;border-color:#ffedd5}.timeline-item:before{background:#e2e8f0}
.unit-tabs button.active{background:#fff7ed;color:#c2410c}
.ticket-list{background:#fff}.ticket-card:hover,.ticket-card.active{background:#fffaf5}.ticket-card.unread{border-left-color:#f97316}
.ticket-tags span{background:#fff7ed;color:#9a3412}
@media(max-width:800px){.landing-choice{margin-top:35px;margin-bottom:62px}.choice-grid{grid-template-columns:1fr}.choice-card{min-height:116px;padding:18px}}
@media(max-width:560px){.sarana-wordmark{height:44px;max-width:68vw}.quiet-link{font-size:11px;padding:8px}.public-shell{width:min(100% - 24px,1120px)}}